Introduction
If your subscription payment was unsuccessful, your account may become inactive until the payment issue is resolved. This guide explains how to update your payment information and reactivate your account.
Issue description
An unsuccessful subscription payment occurs when the scheduled payment cannot be processed. When this happens, your subscription may be paused or your account may become inactive until a valid payment method is added or updated.
Signs
You receive a payment failure notice.
Your subscription is not renewed.
Your account becomes inactive or restricted.
Basic troubleshooting steps
Checklist:
- Check the payment failure notice for the update link
- Confirm your payment method details are current
- Make sure your card has sufficient funds and is not expired
- Review your billing address and security details for accuracy
Advanced troubleshooting steps
Step 1: Update your payment information
Open the payment failure notice and follow the link provided to update your payment information. Enter the correct billing details and save your changes.
https://view.bactrack.com/sign-in
Step 2: Reactivate your account
After your payment information has been updated successfully, your account will be reactivated instantly. If your account does not reactivate automatically, call us at 415-693-9756
Contact support
If you are unable to access the update link or your payment still fails after updating your details, contact support for further assistance.
Conclusion
To resolve an unsuccessful subscription payment, update your payment information using the link in the payment failure notice. Once the update is complete, your account should be reactivated.
Disclaimer
This article provides general guidance only. Payment processing and account reactivation timing may vary based on your provider and payment method.