Below is a list of devices, their error codes, and troubleshooting steps listed under each code.
1. S80, Element, Scout, and Trace
- err2 - there is too much moisture in the sensor of the device
Leave your device in a dry area for a couple of hours to allow the sensor to clear out the excess moisture.
- outF - there is an issue with the temperature of the device
Leave your device in a room temp setting to allow for the temperature to equalize.
- BAT - low battery
Replace the batteries.
- OUT - no breath sample in the ~15 seconds after a test was initiated
Restart the test and blow into the unit once the countdown reaches zero.
- FLO - insufficient breath sample volume or consistent required to complete a test
Blow steadily into the device for the full duration.
2. C6 and C8
- LOW BATTERY - battery is low
Replace the batteries.
- ERROR: NO BLOW DETECTED - no breath sample provided
Restart the test and blow into the unit once the countdown reaches zero.
- TEMPERATURE - issue with device temperature
Leave your device in a room temp setting to allow for the temperature to equalize.
- ERROR: BLOW STEADILY FOR SIX SECONDS - insufficient or inconsistent breath sample (flow issue)
Blow steadily into the device for the full duration.
3. Keychain, Go, S35 and T60
- FL - insufficient airflow to complete a test
Blow steadily into the device for the full duration.
- Err - the sensor is damaged
The device will need to be sent in for inspection.
- H - reading over 0.400
The sensor may be overloaded and needs to air out to allow for the sensor to be cleared.
- Low battery icon - low battery
Replace the batteries.
- *SN - T60 only, sensor not ready
Blow into the device with power off to clear.
If you continue to experience any of the errors listed above after attempting to troubleshoot the issue, please contact our support team by phone (415-693-9756) or email (support@bactrack.com).