Why is my device not connecting to the app?

Directions to hard close an app on Android:

• Access your multitasking interface using one of the following options:

If your smartphone has three icons at the bottom of the screen, tap either the three vertical lines button (Samsung Galaxy devices) or the square button (most other Android devices).

If your smartphone has a single horizontal line and uses a swipe-gesture system to navigate, swipe up from the bottom to the middle of the screen, hold for a moment, then release.

• Place your finger on the app you wish to close, then swipe it up and away.

Note: Due to the vast array of smartphone manufacturers, some older Android devices may handle accessing multitasking differently. Visit your manufacturer's support page for more information on using multitasking with Android.

Directions to check Bluetooth Settings on Android:

*Because Android phones vary a bit by brand (Samsung, Google Pixel, Motorola, etc.), the wording may look slightly different — but the steps are almost always the same.

Method 1: Check from Quick Settings

     1. Swipe down from the top of the screen to open Quick Settings.

                  (On some phones, you may need to swipe down twice.)

      2. Look for the Bluetooth icon (a pointy “B” symbol).

                 If the icon is colored (usually blue), Bluetooth is on.

                 If it’s gray, Bluetooth is off — tap it once to enable it.

Method 2: Check in the Settings App

     1. Open the Settings app.

      2. Tap Connections, Connected devices, or Bluetooth

                  (name varies depending on device).

      3. Look for the Bluetooth switch:

                On / Blue = Bluetooth is enabled

                Off / Gray = Bluetooth is disabled (tap to turn it on)

Directions to check App Permissions for Android:

*Android phones vary slightly by brand (Samsung, Pixel, Motorola, etc.), but the steps below work for most modern devices (Android 12+).

Method 1: Check via App Settings

1. Open Settings

Go to your phone’s Settings app.

2. Tap “Apps”

This shows a list of all installed apps.

(On some devices this may be: Apps & notifications or Application manager.)

3. Select the App You Want to Check

Scroll through the list and tap the specific app.

4. Tap “Permissions”

This displays all permissions the app can request.

5. Look for Bluetooth Permissions

Depending on your Android version, Bluetooth permissions may appear as:

• Nearby devices (common on Android 12+)
• Bluetooth or Bluetooth connectivity (older versions)

Permission Status Indicators

• Allowed → The app can access Bluetooth / Nearby devices
• Not allowed → The app cannot access Bluetooth features

If you want to enable it, tap the permission and choose Allow.

Method 2: Check from “Privacy” Settings (Some Devices)

    1. Open Settings

    2. Tap Privacy

    3. Tap Permission manager

    4. Select Nearby devices or Bluetooth

     5. Find your app in the Allowed or Not allowed lists